Organization Behavior
Uploaded by mohammedhelmi on Nov 26, 2008
I am employed for Qatar Technical Inspection Co (QTIC), a 140 employee company. It is a share holding company, classified as medium size in Qatar market, earned a monopoly contract with Qatar Ministry of Interior (Traffic Department) in Feb 2003 for ten years.
The contract is to conduct technical inspection for all types of vehicles. This serves as a mandatory requirement for road permit renewal annually. QTIC is the only company in the country authorized to perform this type of vehicle inspection services. The company is inspecting an average of 1,000 vehicles a day.
QTIC production is manpower hour. Company resources are namely, the main premises for inspection consisting of ten lanes, four of which are for vehicles above 3,000KG, and the other six for vehicles below 3,000KG; accommodation for bachelor employees; administration offices; two branches consisting of one lane for all types of vehicles, and mobile station for fleet corporate service. Inspection of one vehicle requires total of 35 minutes, 10 minutes for registration and report printing (entering vehicle information to computer database), and 25 minutes to go through technical inspection steps. Seventy three (73%) of total number of employees are in Operations Department as technical inspectors of vehicles, and 27% are spread over the administrative departments.
Meetings are usually held in discussing excessive overtime hours and reward payouts (35-45% of total salary payment monthly), customer waiting time (which is an average of 75 minutes), data synchronization and customer service performance in branches, more facilities for comfortable working environment for the Operations Department or for company maintained accommodation.
A quick view in the balance sheet for the last three years (see Exhibit 3), it is shown that the assets are increasing (mainly for inspection equipments), and net profit growth in 2006 is 25% more than of 2005. These figures are not controlled. The single source of income is the inspection fee. The number of vehicles is increasing in Qatar as the country rapidly develops and progresses.
7-S Frame work practice on QTIC
Superordinate Goals or BHAGs:
QTIC does not have known and accepted BHAGs. The only slogan it works on is “Road safety and clean environment”. However, the purpose of the organization is actually to have “safe vehicles on the road.” In this matter, it is seen that the organization purpose for existence is not clear even to executive management.
The Traffic Department of Qatar was not using the dedicated authority to ensure the roadworthiness...