WGU ABC1 Exam
Uploaded by metadata on May 07, 2015
ABC1-Set1 Marks: 86
Number of Questions: 86
ABC1
ABC1-Set1
1.
Item code: 964.1.1-01.1
One employee in a company always seems willing to help other employees with aspects of their own jobs. This employee is a positive force and a "team player" within the organization.
Which dimension of organizational citizenship behavior does this employee demonstrate?
Choose 1 answer
a) Altruism
b) Courtesy
c) Civic virtue
d) Sportsmanship
e) Conscientiousness
Answer: Altruism,
________________________________________
2.
Item code: 964.1.1-02.3
A manager rates one of his/her employees very highly on all dimensions of job performance, including some dimensions (such as creativity) for which there was no observed behavior.
These ratings most likely reflect what type of rating error?
Choose 1 answer
a) Halo
b) Logical
c) Central tendency
d) Positive leniency
e) Negative leniency
Answer: Halo,
________________________________________
3.
Item code: 964.1.1-03.3
A company requires job applicants to lift 50 pounds over their head as part of the selection process. While most jobs do not require any lifting, the company wants all its employees to be "physically fit." This selection procedure results in a greater percentage of females than males failing the selection test.
Which type of employment discrimination is this?
Choose 1 answer
a) Quid pro quo
b) Adverse impact
c) Adverse treatment
d) Disparate treatment
e) Hostile work environment
Answer: Adverse impact,
________________________________________
4.
Item code: 964.1.1-04.3
An employee reports losing motivation on the job because other employees with lesser qualifications are getting promoted ahead of him.
What is this loss in motivation is an example of?
Choose 1 answer
a) Force
b) Valence
c) Inequity
d) Expectancy
e) Instrumentality
Answer: Inequity,
________________________________________
5.
Item code: 964.1.1-06.1
Groupthink is a phenomenon observed in some teams that are characterized by very high levels of _____.
Choose 1 answer
a) Trust
b) Cohesion
c) Conflict
d) Diversity
e) Communication
Answer: Cohesion,
________________________________________
6.
Item code: 964.1.1-07.2
A company's workday ends at 5:00 p.m. However, the employees in the marketing department do not leave for home until their work is completed for the day, which is often around 5:30.
What concept differentiates the employees in the marketing department from the other employees of this company?
Choose 1 answer
a) Roles
b) Norms
c) Cultures
d) Formal rules
Answer: Norms,
________________________________________
7.
Item code: 964.1.1-08.1
Consultation, reasoning, friendliness, and inspirational appeals among people at work are examples of _____.
Choose 1 answer
a) Influence tactics
b) Transactional costs
c) Transformational factors
d) Leadership characteristics
Answer: Influence tactics,
________________________________________
8.
Item code: 964.1.1-09.1
What is the personality of an individual analogous to in an organization?
Choose 1 answer
a) Role
b) Norm
c) Culture
d) Demeanor
e) Function
Answer: Culture,
________________________________________
9.
Item code: 964.1.1-10.3
What is the production department in a manufacturing organization known as?
Choose 1 answer
a) The line function
b) The staff function
c) Centralized structure
d) The span of control
e) Decentralized structure
Answer: The line function,
________________________________________
10.
Item code: 964.1.1-11.3
What...