E-Systems and the Addition of a KMS or Knowledge Management System

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13 pages and 9 sources. This paper considers the development and integration of a knowledge management system (KMS) as part of an e-system. This paper relates the specific issues for one company, Rite-Aid, and the impacts of KMS in the creation of their e-commerce operations. This paper relates to a number of elements of KMS, including it utility, trouble-shooting capabilities and the integration of KMS as a part of overall corporate strategy.