Team project Reflection

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This 12 page paper is written in 2 parts and is written in the context of a team project that involved setting up a restaurant. The first part looks at the possible roles that the members of a team many have undertaken with reference to Belbin's team model. The second part of the paper looks at lessons in operational management that can be gained from existing operations and discusses the use of SERVQUAL to assess quality of service in the hospitality industry and just in time management to manage inventory levels and quality. The bibliography cites 6 sources.