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are empowered to help the customers. The main aim is for the call center operatives so solve the customers problems. This aim is t...

in place for some time. 2. Introduction Southwest Airlines is the largest and arguably one of the most successful US domestic ai...

reviewing some of the important issues in the literature which have guiding the way that the data was collected and analyzed. Foll...

seen as a maturing industry, and can intensify competition among the largest remaining firms (Hooley et al.,, 2007). The airline i...

rather than predominantly reactive to market forces influencing prices (Dognais, 2010). Marketing in terms of promotion and abil...

even if airlines are leased tends to be high (Belobaba et al, 2009). The high level of concentration and use of existing brands al...

The writer looks at the way an airline may choose a celebrity for an endorsement marketing campaign. The example of Singapore Airl...

mental or neurological difficulties such as alcoholism, epilepsy, heart attack or chronic heart disease, diabetes or other debilit...

and measurable results" (EHCS, 2002). Defining this further, there are three major phases when it comes to strategic management: d...

the lowest available airfare and instead fill the more expensive seats first, then the cheapest fares are released. This obviously...

is an intensely competitive industry, is ruled mainly by its suppliers and depending on the economy, by its buyers as well. In ad...

in the operating revenue per ASM of 7.6 percent (Phillips, 2003). the operating costs per available seat mile (CASM) also increase...

directly a result of political and global changes in addition to the usual industry factors of competition, customer satisfaction,...

fly, thereby saving time and energy they would have to expend to drive for three or four hours (Robinson, 2000). Organizational a...

genius; keeping them, however, is often a much more difficult equation. "We market ourselves based on the personality and spirit ...

two planes plunged into the World Trade Center towers, controllers sent a text message to all United Airlines aircraft that told t...

for those who do not will not stress them to subordinates and likely will not actively work for them themselves. Innovatio...

This paper examines the airline dispute impact upon United Airlines in an overview that considers how safety issues have been impa...

In thirty one pages this research paper presents a marketing case study of British Airways that focuses on the years since 1995 an...

to hold back as well. Mergers, alliances and route changes have been necessary to control costs and allow airlines to operate mor...

A paper consisting of five pages considers the impact of globalization and relevant policies on the airline industry with the emph...

In six pages this paper presents an overview of the airline industry in a consideration of Southwest Airlines from an economic f...

In eight pages a business plan tutorial regarding increasing Sinapore Airlines' in flight duty free sales is presented and include...

In ten pages airlines and customer satisfaction are discussed in light of the number of formal complaints filed to the Department ...

In five pages this boxer's legal woes regarding his rape conviction and subsequent appeals are examined. Seven sources are cited ...

In eight pages this essay considers Alaska Airlines' pilot preemployment criteria that is based less on college hours completed th...

In five pages this report examines Southwest Airlines' success in a consideration of shareholder investment returns, performance o...

In eight pages this paper considers former CIA director William Casey's unsuccessful leadership compared with Southwest Airlines' ...

In nine pages and 4 sections this literature review considers various management styles such as autocratic with the advantages of ...

be the dominant sector in the next decade, others are less optimistic but still see this is the largest growth sector and as 83% o...