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Essays 1 - 4

Food Service and the Benefits of a Multiskilled Work Force

dependant on the regular worker being present. "Life" happens, even with the most dependable workers. Food service is an industr...

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

Improving Quality at Pal's Sudden Service

percent annually; Pals closest competitor topped 300 percent in 2001. Pals was able to reduce its turnover rate to 127 percent, s...

U.S. Nursing Shortage

that they are often asked to take care of more patients with higher acuity levels than they have in the past (Hassmiller and Cozin...