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Essays 151 - 180

Executive Briefing on the Concorde's 2000 Crash

Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). It focuses the efforts of all members of an organizat...

Strategic HRM and TQM

(1996). These authors argue there are at least "three dominant modes of theorizing: universalistic, contingency, and configuration...

Changes Over the Past Ten Years in Terms of Corporate Training Skills

(Westbrook 1). The current trend within the required skills of corporate trainers is to establish a sense of empowerment, ...

TQI and Its Implementation at Coca Cola

as this area had been suffering from high absenteeism, old equipment, outdated management systems and isolation among its workers ...

Improving TQM Through QFD

exactly? Basically, Total Quality Management provides a paradigm shift in management philosophy for the enhancement of organizatio...

TQM Principles

American managers (Walton x). In Japan, Deming found an eager audience in the higher echelons of management Walton x). Deming spen...

Dana Corporation Operations and Staffing

the company... * "Break down barriers between departments... * "Remove barriers that rob the hourly worker of his right to pride o...

Case Study Analysis of Millstone Packaging

effective move, and it was one of many changes. Essentially, what the firm did was to upgrade their equipment and they found that ...

TQM and the Value of Leadership

so that restructuring is not needed, only a bit of fine tuning or reevaluation at various junctures(Ackoff, 1994). "At every leve...

History and Uses of TQM

satisfaction and statistical control of organizational processes, a higher level of quality production and outcomes will be achiev...

Manufacturing and TQM

First however, its important to find out ways to get management on board. While most...

Eliminating Inspection of Garage Doors by Acme Doors

eliminating the inspection step of the manufacturing process. TQM was born of an effort to increase quality while simultaneously ...

International Operations and TQM

company is no longer necessarily competing against neighbors or regional firms -- that company could be competing with a similar c...

Motorola, GE, TQM, and Six Sigma

In six pages this paper discusses how companies like General Electric and Motorola use the Six Sigma tool of Total Quality Managem...

Health Care Organizations and TQM

the country and that is because for the most part many of the health organizations do utilize Total Quality Management. This mode...

Cessna Aircraft's Organizational Development

just won a government contract to provide airmail service. Aircraft had been used during World War I a few years earlier, but the...

Corporate Introduction of a New Information Technology System

of finding a system that would simplify the ordering procedures and manage the buy back system that they had in place. The idea wa...

HR Suggestions

motivating staff to perform to their potential - and beyond. This is a confusion combination, but one that is not a new phenomenon...

AN UNDERSTANDING OF QUALITY AND PROCESS IMPROVEMENT

of how such a thing works. But what, exactly, is process improvement? In its basic form, the process improvement model (PI...

ISO 9000 and TQM

In order to understand what it is we mean by TQM must first need define it. There are no standard definitions. However, in a repor...

TQM and Sigtek Harvard Case Study

or may not be one that would be assisted by implementing TQM. If the corporate umbrella means a single management style, then, TQM...

Federal Express Total Quality Management Case Study

their way of life: 1. The level of customer satisfaction increases and satisfied customers bring more business, which ensures the ...

TSA Contact Center's Practical Implementation

In ten pages this paper discusses the Transportation Security Administration in a consideration of how its contact center can be l...

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

Realizing Objectives and the Johnson and Johnson Company

their family obligations but this could interfere with meeting the companys other objective/goal of earning a profit for sharehold...

Hospitals and TQM

instruments not trustworthy? This is just another meaningless slogan, a cousin of zero defects" (Deming, 1986; p. 66). The...

Sony's PlayStation 2 Release Problems

the primary reason for the rush was to reach the market with the PS2 before Microsofts scheduled release of its X-box. Sony did n...

Historical and Economic Effects of Lean Manufacturing

was that great amounts of capital were invested in parts and product that no one was certain would sell. PC manufacturers learned...

Improvement and TQM Through Teams

on problem solving using teams as just mentioned, and Shewharts wheel - plan, do, check, act; recognition of the need for continuo...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...