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method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

satisfy certain criteria laid down by the Chambre Syndicale de la Haute Couture. Each year a list is drawn up by the commission wh...

technology" (Clow and Baack, 2007; p. 360). CRM is most effective when "customers have highly differentiated needs, highly differ...

introduction to Presence: Exploring Profound Change in People, Organizations, and Society, Senge, Scharmer, Jaworski and Flowers (...

the backcountry, where the weather gets very dry and then, pass on any of their costs to customers instead of holding the company ...

The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...

The writer uses statistics in a case designed to show how statistical analysis can help with the decision making process. Nyke, a ...

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

Just before Thanksgiving 2013, malware was installed on Target's security and payments system that was designed to capture all the...

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...

illnesses; but the actual customer will be the medical clinics, doctors or hospitals that would need this technology in diagnosing...

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

In meeting customer needs, many industries have moved to customer relationship management. This paper examines CRM, what has made ...

In a paper consisting of nine pages the method development of designing fixed contracts for firms that are satisfactory to supply ...

The writer discusses the importance of correct brand management by the company and the customer sales representative. If the compa...

In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one ...

In twenty five pages the Customer Relationship Management efforts of Webvan.com, Dickssupermarkets.com, HomeGrocer.com, Amazon.com...

In twenty pages this paper presents a marketing audit of United Airlines in a consideration of financial performance, customer dis...

the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...

In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...

The main points of the book are the principles for successful decision making, delegation and negotiation, and building of morale....

In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...

be looking for the best deal, the most service or facilities for the lowest price, where love is involved they may be looking for ...

computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...