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Essays 331 - 360

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Rhys: "Let Them Call It Jazz"

In her story Let them call it jazz, Rhys "assumes the personality of Selina, a black West Indian in London, whose struggles parall...

Call Centre Case

of the results around the mean, this is quire wide. It is important to note that if this were presented as a bell shaped graph th...

Automated Telephone Call Response Systems

all research studies, it can also be used as the research method, which examines "data from a variety of sources that ultimately r...

Priestley's use of dramatic devices in An Inspector Calls

great deal of information about the Birlings, even before they speak. It is a family dinner, but the setting is extremely formal a...

Jesus' Call to the Disciples

humbles himself as this child, he is the greatest in the kingdom of heaven" (Leyda, 2007, p. 322). The Greek verb "tapeinosel" i...

TELLERBANK CALL CENTERS AND SOCIO-TECHNICAL SYSTEMS

But can these two systems work together to increase worker productivity and a sense of belonging? Does the technology actually smo...

Trimbur's Call to Write/Narrative of Frederick Douglass

the chapter that addresses writing profiles of specific people, Trimbur writes, "This impulse to describe, to analyze, and to unde...

Improving Performance in a Call Center

wait for the call to be answered, average call length as well as customer satisfaction and whether or not the call resolved the is...

Plan to Improve Performance at a Call Center

to cause fragmentation due to disparate treatment of employees, with the Indian staff being paid less than the Arabic staff. Slid...

Call to Action by Bill Clinton in His 1997 State of the Union Address

our country." By this, Clinton was speaking of the balancing of the budget, the renewal of our democracy, and the completion of t...

Example of Technical Writing and Call Center Proposed by Washington Mutual

In fifteen pages this technical writing example considers Washington Mutual's proposed call center implementation. Six sources ar...

Opinions and Skepticism Surrounding the So Called Greenhouse Effect

In this five page paper the writer presents the skeptics view of the so called greenhouse effect and the supposed depletion of the...

Robert Coles' The Call of Service

In five pages this paper discusses the text's description of individuals who have felt compelled to perform public service and how...

Ethnography in Call to Home by Carol Stack

An anthropologist's examination of the rural Southen blacks that relocated to the North and are now returning are examined in five...

Leadership Call in Higher Learning by John Singleton

In five pages this paper discusses the black men's leadership call within the context of Singleton's wartime characters. Three so...

A Call For the End of Racism

This research paper chronicles the pain and suffering that can be attributed to racism in the United States. The writer calls on s...

Why We Call God Father by John W. Miller

In five pages this book is analyzed in an examination of the social role of fatherhood with such concepts as dominance and power e...

A Child Called 'It' by Dave Pelzer

In five pages this research paper examines Pelzer's account of his horrific childhood with an application of current theory on fam...

The Call of Service by Robert Coles

In seven pages this paper discusses public service individuals' motivations, expectations, and desires as presented in The Call of...

An Analysis of A Bright Room Called Day

An analyses of the play by Tony Kushner. This five page paper discusses characters and plot, and comments on direction, lighting, ...

The So-Called Ongoing Gulf War and U.S. Involvement

a part of Iraq, yet Kuwait had systematically encroached on Iraqi territory, while also deliberately stealing Iraqi oil from the R...

People and Their Actions in 'Call Me If You Need Me' by Raymond Carver

In six pages this paper discusses human behavior as analyzed by Sigmund Freud and why people act as they do in an analysis of 'Cal...

First Disciples' Call

In five pages Luke 5, verses 2 through 11 are discussed in a consideration of the first disciples' calling and examines hermeneuti...

Alice Walker's Activist Message that Anything We Love Can be Saved as a Call to Arms

This is a critical analysis of a pair of essays contained in Alice Walker's collection of activist messages, Anything We Love Can ...

Call to Action in Utopia by Thomas More

In seven pages this paper discusses how More's arguments in Utopia led to the birth of capitalism and the end of feudalism. One s...

The Call for Exemption from Government Cost Disclosure Requirements

5 pages and 1 source used. This paper provides an overview of the attempt by one company, the Cajun Company, to justify their cal...

'Don't Call Me Sweetie!' Australia Nursing Study Reviewed

In six pages this paper examines nursing care from the perspectives of nurses and patients as reported by this Australian study. ...

HR Issues and Telemarketing Call Centers

Stuller reports that even though the number of call centers has increased dramatically since the late 1980s, there are a very smal...

Customer Service and Call Centers

It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...