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statistical control. Deming (2000) extended this to SoPK, saying it is necessary to have an understanding of both common cause va...

to consider their core competences and develop a way forward looking at these, not only at the past strategies (Stalk et al, 1992)...

an award that recognises outstanding quality in commercial organisations (Pyzdek, 1996). Part of their move towards quality...

include such concepts as "Division of work," which specifies that "Human resources can be efficiently used by specialization of ta...

the use of customer relationship management for the purposes of creating predictions. The result of the tests indicated that the s...

sigma has the ability to monitor changes over time. It contains within it the "define, measure, analyze, improve, and control (DM...

Executives International, 2003). This software will "collate, share and analyze vital customer information" (Financial Executives ...

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

and an Accounting DB2 database. The data staging layer serves as a single source to consolidate data from existing DKSystems SQL ...

MUS is not only the number of line items in a given population, but also an approximate book value of the largest item - this, as ...

term. One of the best definition reads; "Customer Relationship Management (CRM) is a business strategy to select and manage custo...

hiring process. However, this need never arose. Some of my quantifiable tasks were to observe and work with employee issue...

also deals with the hospitality industry as well (so its important not to confuse this solely with sports management). 2.What pri...

continues to serve as an example to every other hotelier in the world and a leader in the industry. Everything Marriott has...

delay actually hurt their case. The court acknowledges that the delay was unusual, but there were valid extenuating circumstances ...

The stores also offer numerous "free in-store clinics for honing home improvement skills as well as design and decorating consulta...

meeting their changing needs, Levitt (1986) argues that the future of the railroad industry could have been much different. It, a...

the final consumer has led businesses to recognize that value contributions, from internal and external organizational members in ...

claimed that if employees did the same things over and over again, they would ultimately become quite bored with their jobs (Accel...

instruments not trustworthy? This is just another meaningless slogan, a cousin of zero defects" (Deming, 1986; p. 66). The...

how quality and business can be created, supported and maintained with an understanding of the relationships in marketing. These t...

the product may get a poor reputation. The information of that products ability to satisfy different needs has to be communica...

some cases, a list of questions is provided to demonstrate what information the consultant would need to obtain to perform that ev...

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

of this online discount service. According to Expedias Erik Blachford, a discount pricing structure is achievable online because...

argues that it is the share of the customer that is the measure of relationship marketing. Adrian Payne identified six markets ce...

fuels for onsite fueling, the company has no control over what customers choose to place into fuel tanks. Biofuels are not availa...

fill an interim customer role. Customer value is defined as the value that a company can gain from customers over time. Th...

The issue, however, is that customers arent automatons, theyre people. Though the technology provides the company with an opportun...