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Concurrently, these same companies are interested in building long-term relationships with their customers, and it has become appa...

trades at only $11. This represents a decline in market capitalization of more than 50 percent, and of course Global Communicatio...

fill an interim customer role. Customer value is defined as the value that a company can gain from customers over time. Th...

by Sally Sorry, she was afraid that Sally would crumble. Sally is very apologetic to the customers and seems to cave to their dema...

prices" (Blumenthal, 1999). Costco, overall, has a reputation of providing quality goods and extraordinarily low prices -...

(Anonymous, 2002), British Petroleum, now known as "BP" operates in 100 countries in six continents, runs 26,500 gasoline/petrol s...

research; whether that research involve scoping out the competition (which well review later), reading articles in industry public...

products but that has grown to the point where the average Home Depot store has approximately 130,000 square feet and stocks betwe...

as this area had been suffering from high absenteeism, old equipment, outdated management systems and isolation among its workers ...

service in a plan is paramount (Hesketh, 1998). In addition, with Dr. Finch (presumably) wanting to be seen as a "communit...

Crevasse and Andrei Kakov sought to market services, namely that of high-end helicopter skiing excursions. Crevasse and Kakov nee...

In the survey of loyalty in the different sectors a points scheme is used, Avis achieved 119 point out if 120 (Avis, 2001). In ter...

post-dot.com era and offer the following table to illustrate these changes. Whats out Whats in First-mover advantage First-prover ...

is the notion of both individual and company accountability, stellar service and support, and superior corporate citizenship (20...

decision on this important topic, one should of course explore the firm and what it stands for. What is its vision and its mission...

helping to predict how much product should be manufactured in order to meet anticipated demand. This paper will examine so...

only used where there is not alterative. The main exception to this is the historical data regarding the development of the intern...

Before describing the benefits of EMS, its a good idea to first define what EMS is and what it does. In its...

solutions," which is reinforced with principles of "First in Coverage, First in Confidence, First Thing in the Morning." The overv...

to sell its own goods; promote the items of its many associated independent resellers; or promote the sites of its several retaile...

2003). Todays designers must take into account the preferences of consumers, and must provide fashions to meet these needs....

its base of subscribers for its services. Overall, as the Internet becomes the means of shopping for many consumers, Intern...

the popularity of any given item . . . but not necessarily in that order. Shopping and consumption have become tied up with far mo...

it had to do something about its customers (Levinson, 2002). They simply werent being serviced well (Levinson, 2002). When America...

company is no longer necessarily competing against neighbors or regional firms -- that company could be competing with a similar c...

rationale for this plea and the heart of its meaning. The desirability of even raising these questions seems hardly to have been n...

is named "Fans A Lot." COMPANY DESCRIPTION Company Mission When it comes to launching any company or organization, there ...

In four pages a student supplied case study considers how HR departments can be effectively changed in a discussion of customer se...

while yet keeping the number of competitors at a manageable level. As a much smaller country (and one other than the US), J...

and along with them are different levels of service. Much of the change that occurred, to make it all possible, really began duri...