YOU WERE LOOKING FOR :Customer Service and Communication
Essays 1 - 30
In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...
and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...
in the English language; India is a major exporter of software services and software workers" (India, 2003). India has enjoyed an...
The bulk of the chapter, is, probably unsurprisingly, the causes of miscommunication and how they can be alleviated. Miscommunicat...
In twelve pages Ameritech is examined in terms of customer service issues and external and internal communications problems with p...
the problem, we can then define the outcome - which is that such a lack has meant huge numbers of returns, complaints about the co...
communication will have fewer levels to traverse with fewer gatekeepers so that there is a greater chance of management at higher ...
In thirty pages Ameritech following its SBC Communications' acquisition is examined in terms of its present state of competition a...
2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...
be a good one to shoot for. What information was collected to build the labor-management system (LMS) and how was that...
good customer services is not this simple, there are also many strongly systems in place that have received a high level of invest...
computer users - and therefore buyers - insist that they will not purchase another Dell computer unless and until Dell provides so...
method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....
a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...
supports 164 currencies and four languages for conducting its business. PayPal PayPal (www.paypal.com) is a...
A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/...
into a fan or an advocate, good customer services that resolve problem quickly and professionally can help create an enhanced loya...
being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...
and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...
of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...
so forth and so forth. The cycle repeated every month until I finally gave up trying to correct it. However, as soon as the contra...
It appeals to businesses that have their own fleet mechanics and those that do not. Those businesses that maintain their own flee...
The writer presents a proposal to assess the link between corporate culture at an airline and the reasons for poor levels of custo...
the company is out of the water. Gateway realized it had a problem and got out and seemingly is doing better, but Dell continues t...
company (Hooley et al, 2003). Loyalty is often perceived as a level of customer satisfaction, in a competitive industry it is like...
As finished units are not kept in stock the customer service process begins prior to the ordering. To make an order the customer n...
personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...
Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...
the mall to go Christmas shopping. Today, online shopping provides an alternative for weary shoppers. But one thing that people ca...
In a paper that contains five pages the history of this online company is provided, its plan for success, and customer service are...