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those which deal directly with the customer, such as the way that calls are received and the process of placing an order, as well ...

one of the top priorities. The essence of quality, however, can be difficult to define. When analyzing various aspects of a busine...

cost of meeting warranty claims or dealing with unsatisfied customers, the indirect costs can be damage to the firms reputation an...

and the high heels in the shoes are also very soft, so that as baby kicks out the heels will bend and squash. These shoes are a ...

There are seven categories in the criteria for this Award. These are: leadership, strategic planning, focus on customers and the m...

for its lack of market-changing competition (Porter and Teisberg, 2004), but competition exists nonetheless, if only indirectly. ...

satisfaction" (DLC, 2003). Of course, as that author pointed out hindsight can always see what was not needed whereas in the prese...

required manner at the required time in a way that is easy for the users to implement and understand. Other qualities that are req...

a better match between what students learn and what industry needs, in other words, a better transfer of knowledge from college/un...

comes to quality commitment, successful TQM implementation simply cant take place (Sebastianelli and Tamimi, 2003; see also Glover...

only based on the number of units, but also on factors such as the level of the compliance with quality standards. If the required...

design and improvement of the development process (Ravichandran & Rai, 2000). Developers and project managers actively collaborate...

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

from the drive-through window (DTW) operation. In the DTW, it seemed as though service was hugely slow. Adding to that, t...

team that works together and is comprised of individuals committed to the success of the team. On the other, the manager ne...

the fact that some of the pipes which deliver water in large cities are 80 to 100 years old (Suarez NPR). Experts point out that a...

Production and services quality management are the focus of this paper consisting of five pages and includes the Total Quality Man...

In thirty pages this paper examines various educational theories in a discussion of academia problems and methodologies on improve...

In five pages this paper examines reengineering and total quality management as they apply to a nonprofit organization seeking to ...

difficult and most people find it difficult to be open to the changes in their personal and work lives. The student could then de...

costs. As a result, a sharp decline in quality within American manufacturing caused considerable problems for the US business rep...

In five pages Total Quality Management and its Total Quality Control predecessor are discussed in a consideration of its history, ...

In twenty pages this paper considers blood banks and the Red Cross in a consideration of quality improvement and the quality assur...

In five pages this paper applies Deming's Fourteen Points to an analysis of McDonald's service quality and product quality in term...

In a paper consisting of seven pages the necessity of assessing the quality of graduate programs on the Internet is presented and ...

In fifteen pages this paper discusses the importance of quality management in long term health care in a consideration that includ...

A paper containing twenty six pages discusses how senior citizens can be neglected and abused in institutional settings and examin...

manufacturing facility in 1903, it was with a design that would change all of manufacturing around the world. Henry Ford not only...

In seven pages this paper discusses the corporate measurement of quality through the establisment of mission and vision statements...

to an American company for recognition of excellence. Companies that receive the award have been Motorola in 1988, Millike...