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Essays 181 - 210

Chage Management and Diversity

choice (where it can be ignored) to an obligation (which means the issue cant be ignored (HR Focus, 1993). The main reason why div...

Law Enforcement, Cultural diversity and Community

of ones skin or the culture one has grown up with. Diversity, it can be said is as individual as the way in which one approaches p...

Verizon Employees' Employment Development Presentation

as a form of recognition for its "... commitment to improving quality of life in Rhode Island communities and for the universal sp...

Sonic Corporation Diversity

through relationships, 2002), and CEO J. Clifford Hudson credits the concept with having great influence in the turnaround at Soni...

Affirmative Action and Human Resources

and women to be hired or promoted based on merit and the job they do, rather than the color of their skin. Now,...

SWOT Analysis of a Construction Site's Hazardous Working Conditions

project, with each employee being run through the rules, tested for their knowledge of the rules and demonstrating the correct and...

Article Paraphrasing

the content, though the student might want to mention that the piece is badly written. The article discusses Ms. Gorton, an admin...

SOUTHWEST AIRLINES, ORGANIZATIONAL MODEL AND POSITIVE CULTURE

SWA works toward creating value for its employees, then converting some of that value to customer service, while encouraging behav...

AN OVERVIEW OF HUMAN RESOURCES RECRUITMENT

Focuses on the recruitment and interview process for an addiction counselor and supermarket employee....

PERSUADING AND EXPLAINING: OBTAINING A RAISE

An employee raise is probably the farthest thing from her mind. Heres how such a persuasion might be presented....

Evaluations for Employee Performance

mission statement of some kind and their entire business is based on this mission statement. It is the goal of the company. And, i...

Employee Recruitment on the Internet

In eight pages this paper discusses the Internet as a tool increasingly utilized by employers to recruit employees....

SAMPLE EMPLOYEE MEMOS

Examples of staff memos regarding employee resignations, terminations, transfers and promotions....

SAMPLE EMPLOYEE HANDBOOK -- GENPSYCH

Provides an example of the beginning of an employee handbook....

Employee Satisfaction Bibliography

Salaman G (1992) Managing, Milton Keynes, Open University Press Shun-Hsing Chen; Ching-Chow Yang; Jiun-Yan Shiau; Hui-Hua Wang, (...

Customers and the Transformation into Loyal Customers

profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Dead End Jobs

an organization designed to move "hardworking inner-city employees into richer jobs markets by providing the job information and p...

Legal Malpractice Case

make the injured client whole and that where a course of action has created a loss the damages that rewarded should reflect the va...

More Than Motivation

Some managers equate employee job satisfaction with engagement but the two are very different. Surveys have shown that employees m...

Assessing Gaps in Service

method of evaluation identifies different measures where there may be a gap between the level of service expected and that gained....

The Use of Customer Relationship Management in High End Fashion

satisfy certain criteria laid down by the Chambre Syndicale de la Haute Couture. Each year a list is drawn up by the commission wh...

Key Customer Account Programs - Challenges for Implementation and Maintenance

et al., 2008). It may be argued that one of IBMs problems and to the changes being in the beginning of the 21st century the frag...

Ritz Carlton Hotels and Guest Satisfaction Improved Through Customer Information Databases

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

L.L. Bean Memo to Customer Service, Poster, and Speech

be in contact with customers by telephone, Internet, email and "snail mail," with the most common forms of initial contact being b...

4 Articles on Purchase and Inventory Control Management Reviewed

or a cheaper alterative will do the same job. This is the way of controlling spending, but to management costs and spendin...

Strategic Communications at Starbucks

Starbucks mission statement is concise yet provides a "plumb line" against which to measure decisions. The statement reads, Estab...