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Essays 781 - 810

Measurements of Service Quality

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

A Purpose Statement for A Doctoral Thesis

satisfaction in online banking services than younger respondents with lower education levels. * The dependent variable for this ...

Customer Satisfaction and Online Banking

customers, after which the responses will be subjected to statistical analysis to test the following hypotheses. The primary hyp...

Customer Satisfaction, Responding to Call Lights

environment is highly competitive and consumers have high expectations in regards to the quality and effectiveness of the services...

The Potential of CRM to Improve Satisfaction in a Church Congregation

overcome. 1. Introduction Marketing and ensuring customer/stakeholder satisfaction in non-profit making organisations can be v...

Presentation on Canada's Hamilton Health Services

allows justification for greater technological expenditures as well, because the patient base is not limited only to the immediate...

Statistical Testing of Criminal Justice Data

the critical level, this the score against which the test statistic will be assessed to determine whether to accept or reject the ...

Dental Practice Quality Management

Although quality approaches to management have been around since the mid-20th century, its been since the 1980s that TQM has foun...

Dr. Sandra M. Finch's Dental Practice and Customers Role, Satisfaction, and Retention

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

Shipping Operations and Operations Management Objectives

developed for this purpose is the transponder, also referred to as a Dedicated Short Range Communication (DSRC) system (Kelley, 20...

Qualitative Study 'Occupational Stress and Job Satisfaction in Mental Health Nursing: Focussed (sic) Interventions via Evidence-based Assessment' Reviewed

has been with us for several years, and it is widely publicized. The result is that the nursing shortage not only affects the qua...

Podiatry Patient Satisfaction Proposal

2002). Another technique to use is to measure the degree of satisfaction among ones patients. This is the first step that will ...

Customer Satisfaction and Banks

The fundamental objective of services marketing is to "design, deliver and communicate a superior value proposition to your servic...

The Public Sector: Balanced Scorecard

a decision the author notes as being perilous to both profits and employee productivity, a coupling he deems inextricable intertwi...

The National Center for the Preservation of Democracy

the blog sites of Volpac, a conservative political action committee chaired by Senate majority leader Bill Frist. One of the curr...

Leadership In Organizations

cohesive, productive team; instead, this leader allows each person to do what he or she sees fit even if it falls outside the scop...

Organizational Information Systems

Originally seeking to be a virtual company carrying no inventory of its own (Gruppo, 2000), Amazon abandoned that plan shortly aft...

Risk Management Function in Corporate and Military Settings

Management 18 Lessons From Dow Chemical 22 Method of Analysis 23 Modeling Security Risk 24 Results of Analysis 26 Conclusion and R...

Customer Satisfaction Action Research

of the first customer survey and training in elevating customer service quality and customer satisfaction. Customers will b...

International Save The Children Alliance

Executive Directors of a number of national Save the Children organizations across the world (International Save the Children Alli...

Customer Satisfaction Action Research

of the first customer survey and training in elevating customer service quality and customer satisfaction. Customers will b...

Crime And Youth: How Family Relations Contribute To The Development

Aggressive behavior would not be such a concern in children if it were a natural occurrence for them to outgrow the tendency; howe...

Towards Universal Happiness: Issues, Insights/Perspectives, Prospects and Challenges in Business Ethics

and respect diversity within the corporate environment, but not leveraging it in order to gain commercially at the cost of others....

Significance of Patient Satisfaction

Policy Institute found that only 28 percent of the hospital chief quality officers surveyed felt that patient satisfaction with th...

Management and Communication at the American Red Cross

decried the lack of any kind of "paper trail" documenting the events and situations leading to Ms. Evans departure, asking that th...

Diversity In The Workplace

addressing gender and cultural prejudice within the ranks so as not to perpetuate the ill-will that has typically existed. II. IN...

How Differing Religions Affect The Workplace

and located not only in individual sentiments, but also in many world institutions" (Swatos, 2001, p. 288). In short, defining di...

High Performance Work Systems

the organizations income and employee pay. Research on these companies is very positive. Results that have been observed include...

Wealth and Life Satisfaction

polls showed that Americans believed that the American Dream was more alive for immigrants than for Americans (Hanson & Zogby, 201...

Satisfaction and Dissatisfaction of Employees

likely to be more productive, it was found at the US department store Sears a 10% increase in the level of employee satisfaction w...