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Essays 511 - 540
In seven pages this research paper evaluates the tobacco industry in terms of customer satisfaction. Twenty sources are cited in ...
This paper examines the ways in which a large company, such as FedEx, can retain customer and employee loyalty in a highly competi...
In ten pages the lack of workplace diversity and its implications regarding customer relations are examined. Twelve sources are c...
In twelve pages Ameritech is examined in terms of customer service issues and external and internal communications problems with p...
Customers, and TQM Opportunity A manager who is presented with the challenge of opening a new retail branch of a company in an ex...
In five pages this paper considers the management of grocery inventory through the ECR method and examines a grocery retailer's po...
In twenty eight pages the technology of CRM is examined in terms of systems' technical proficiency and software. Ninety two sourc...
company of System Management Software, Inc. (SMSI), and is an indication of the way in which it was the internal development that ...
as Poly Tours" (Lunn Poly, 2000) was founded in 1888 with the aim of providing "holidays abroad at reasonable cost for the student...
all but the busiest times. This is the report of a series of surveys and observation times. Both customers and employees w...
patient and the medical practice but for the physicians mental well-being also. INITIATING ACTION In order to give the best in p...
It was in the early 1990s that the integrated call center began becoming reality. AT&T, the old Northern Telecom and other centra...
and feel that they are important to you. The hospitality industry is one of the best industries to use as an example. Just as a ...
need for the additional aircraft (Nellis and Parker, 2000). Otherwise, they will need to disappoint some customers with an inabili...
personal computer was gaining popularity, but was nowhere near what it is today. In discussing anything related to e-commerce, one...
service etiquette, must maintain a strong formula of being able to rectify unacceptable circumstances brought to their attention. ...
that pertains to the customer in addition to the product/service. Successful CRM implementations depend mainly on how involved emp...
And there are employees who must have the mindset that the customer is always right - always. One way in which to...
by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...
of increasing the value for shareholders. In most cases it was to increase customer satisfaction and overall service, as well as m...
other organizations have envied and virtually no one could duplicate. Much of the current culture at 3M can be traced to the pron...
reading. The white alone is easier to read, but with a list of goods all in block capitals, this is also more difficult to read th...
that the problem exists: it does not, however, necessarily address difficulties with internal and external communication, lack of ...
might be that mom and pop shops have been replaced by Wal Marts. While that is true, Wal Mart prides itself on excellent customer ...
given meal, with breakfast being the absolute worst time for dealing with this person. The more the food server hustles to meet t...
other rewards. The scheme has been so successful that Air Miles are almost a form of shadow currency that many companies use to re...
is not something often at the forefront of modern day business dealings. According to Lena C. Pripp-Kovac, head of corporate resp...
of the first customer survey and training in elevating customer service quality and customer satisfaction. Customers will b...
is that they are most willing to purchase. Buttle (2004) states that relationship marketing is CRM without the technology c...