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Essays 91 - 120

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

Gap Customer Service and Marketing Communications

and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...

Overview of a Reported Customer Service Experience

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

A Traditional Top Heavy Company Adapted into a Lean Company Focused on Customers

advantage (Burnes, 1997). This would need to be undertaken with a programme of change and restructuring in order to gain the most ...

Customer-Focused HRM

operation of any given enterprise. The "customer triangle" "is important to the practice of HR" as well personally. The customer...

NORDSTROM AND ORGANIZATIONAL ANALYSIS

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

Two HRM Case Studies

This paper is written in two parts. The first deals with the case of Angelo's pizza, a relatively young firm that has not yet impl...

AT&T and Strategy

plan of action and a practical application before success will be achieved. When looking at the way strategy seen in much e...

Grand Strategy of Caterpillar

not allowed to sit on the board of directors (which cost Barton two potential allies in former CEOs Fites and Schaefer). The downt...

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Problem Solution: Smith Systems Consulting

which to operate. Currently, the company has no way to define a profitable client or even the type of client it can best serve. ...

Nursing Management/Retention Issues

that not only were nurses retained but that everyone on staff is motivated to be actively engaged and involved in the work environ...

Managing Change; The Chemical Industry

be effect the change must be permanent (McCallum, 1997). For a chemical manufacturing plant there have been numerous change...

Strategy and Weapons in the American Civil War

to become obsolete.vi Nevertheless, for a great deal of the war, commanders continued to employ tactics that had been used for a c...

Community Policing and Management Principles

In ten pages this paper presents an identification of change resisting law enforcement agencies and discusses the importance of st...

Home Depot - Implementing Cultural Change in an Organization

A number of tools were used to adjust the culture. The appointment of a new HRM head; Dennis Donovan, a former GE colleague, who a...

Taking Over From Steven Jobs

a bed, they are purchasing the ability to have a good nights sleep, therefore when they are buying a computer, they are buying the...

Implementing Performance Management within an Organization

definition is given in Dransfield (2000), which states that performance management "is a process which is designed to improve orga...

Reflection on a Project To Reduce Oxygen Supply Costs

care. The idea of reducing the costs associated with oxygen while not having a direct impact on staffing levels of quality of care...

The Health Care Industry and Information Technologies

field and industry out there it is important for organizations and businesses to keep up to date. It is surprising that the health...

Planning and Strategy Implementation Questions

this problem and developed solutions to it. Sometimes when things are presented in black and white, even the most stubborn CEOs yi...

Changing Strategies at ConAgra

more streamlined ConAgra to concentrate on its "long term strategic resolve driven by branded and value-added food products market...

Strategy Formulation and Implementation

Mintzberg (et al, 1995) proposed a model he called the 5 P Model. The 5 Ps are plan, ploy, pattern position and perspective. These...

Gateway 2000's Strategic Activities for 1 Month

In ten pages this paper examines a month of strategies implemented by Gateway 2000 based upon corporate activity and company repor...

Online Salesmanship

In ten pages this paper examines how the Internet can serve as an important sales implement in a consideration of its different ap...

Implementation and Strategy of a Business Plan

statements by top management. These statements of purpose then travel down the organization so that successive levels can develop ...

Change in a Company during a Recession

for the organisation to change. Where there is an identified need to change, which may be the result of failures of falls in prof...

Reducing Falls in Home Based Patients

implemented. The initial implementation will be for a three month period with a pilot area, which will be used to optimise the f...

Change for Strategy in a Firm with Change Fatigue

and trust of the employees. A model such as the three stage model of Lewin (1951) may be useful. The three stages are unfreezing, ...

Controls for Guidant

build in existing successes. It has been determined by the management team that for this to be achieved there needs to be a corpor...