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style of credit cards, all the way to redeeming award points summary online, a service offered by Citibank both in Malaysia and in...

use of industry-wide computer systems (Comerford, 2001). B2B sites allow an increased efficiency between businesses, and, accordin...

has a 49 percent stake in Casa Ley, a chain of about 100 grocery stores in western Mexico.6 Sales for 2003 were (mil) $35,552.7.7...

types of financial awards that can be given, these include, but are not limited to; medical expenses, if reasonable and appropriat...

fixed and the federal government had the final say on which markets specific airlines would serve. Many smaller airlines came int...

associated with affluence, and in years past it determined new store locations based in large part on per capita income within a s...

a time when HP acquired Compaq, but the continued decline of both HP and Compaq computers following the acquisition restored Dells...

a purchaser, making a purchase may well not be the primary motivation of visitors to the site. "Surfing" is a concept as old as t...

city of this island nation in the Middle East. The stores owners seek to determine the level of satisfaction among its customer b...

The bulk of the chapter, is, probably unsurprisingly, the causes of miscommunication and how they can be alleviated. Miscommunicat...

more than likely to have positive things to say about an employee. In one instance, for example, on a cruise ship, a family found ...

and two speakers. Fifty years later, however, ...my own household has three cars, five telephones (not including three cell phon...

proficiency in accounting in another arena. The lodging industry has had increased competitive pressure so it is important that ...

on this mission to the detriment of customers needs. Kan, Basili and Shapiro (1994) report that the "the 1960s and the year...

of the Internet is Sears and its persistent leadership in high-quality mechanics hand tools. Sears instituted a policy long ago o...

Global Banking Heavyweights Are Racing to Cater to the Banking Needs of the Fast-growing Hispanic Population. Monica Campbell Repo...

that the Internet was more than a passing fancy that would never be important to Measurements business. The company has gro...

is the notion of both individual and company accountability, stellar service and support, and superior corporate citizenship (20...

need for the additional aircraft (Nellis and Parker, 2000). Otherwise, they will need to disappoint some customers with an inabili...

only used where there is not alterative. The main exception to this is the historical data regarding the development of the intern...

decision on this important topic, one should of course explore the firm and what it stands for. What is its vision and its mission...

other organizations have envied and virtually no one could duplicate. Much of the current culture at 3M can be traced to the pron...

developed for this purpose is the transponder, also referred to as a Dedicated Short Range Communication (DSRC) system (Kelley, 20...

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

while yet keeping the number of competitors at a manageable level. As a much smaller country (and one other than the US), J...

In four pages a student supplied case study considers how HR departments can be effectively changed in a discussion of customer se...

afford it" (Internet source). As IKEA puts it . . . "Thats boring" (Internet source). But the most interesting point made in the M...

company would earn 33 cents for each day earlier they could get the car in the customers hands. The third one, responding more q...

then to analyze those comparisons. We will discuss aspects of the bank such as competitive differences, market base and customers...

And there are employees who must have the mindset that the customer is always right - always. One way in which to...