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Essays 961 - 990

Improving Performance in a Call Center

wait for the call to be answered, average call length as well as customer satisfaction and whether or not the call resolved the is...

Plan to Improve Performance at a Call Center

to cause fragmentation due to disparate treatment of employees, with the Indian staff being paid less than the Arabic staff. Slid...

Group Dynamics of Summer Camp Staffs

is directly involved with the operation and management of a camp program and whose duties cover both administration and program" (...

Integrated Marketing Communication and Creating Brand Awareness

run IMC campaigns, here there is more than just a common theme and message, it is the same type of massage with the same values th...

Hospital Administration Questions

at any given time. More than a decade ago, Bigelow and Arndt (1995) suspected value in TQM in the hospital setting but wrote, "Th...

Toddler Arrival at a Daycare

school" as an activity that "big boys and girls." Parents will be advised to introduce the topic by saying something like "Now tha...

Proposal for Scoria

proposal to change the operating procedures concerning the greasing of the equipment at Scoria. This is current undertaken by staf...

Changing a Dangerous Situation

accomplish beneficial behavioral change. As Kurt Lewins pioneering work with change theory points out, any change initiative ent...

How Does Organisational Culture Affect A Managers Ability To Motivate Staff Through Non-Financial Rewards And Incentives?

praise as well as the employment relationship is able to provide for needs that will motivate employees. However, when loo...

Managing and Motivating Technical Staff

overtime, but of course, overtime can be a key issue. Many IT professionals are thus motivated by time off because their jobs are ...

Mental Models of a Finance Officer in a Healthcare Setting

This 3 page paper looks at the type of mental models which may be used by a chief finance officer in a healthcare organization whe...

KELLOGG COMPANY AND INTEGRATED MARKETING COMMUNICATIONS

- its in a constant battle with rival General Mills for the number one spot in the U.S., while getting a run for its money by the ...

Resources and Competitive Advantage

introduction to Presence: Exploring Profound Change in People, Organizations, and Society, Senge, Scharmer, Jaworski and Flowers (...

The Potential Conflict Between Permanent and Casual Employees

tension and conflict rather than allow it to become problematic1. To consider if this is the case the first stage is to look the...

Federal Agencies Challenge Retaining IT Employees

of the factors involved relative to information technology personnel is that some agencies train new hires to complete their tasks...

Merger Leads to Redsigning Jobs

Many of the physicians on staff had graduated from Harvard Medical School and tended to think themselves superior to everyone and ...

Change Process

questioning is strongly discouraged (Brennan n.d.). Employee behavior is monitored and controlled, often through the use of punis...

Proposal for a New Security Model Using Integrated Circuit Card Embedded with User’s Biometrics

to the appearance of the person standing in from of them. Over time the change in what is and is not accepted as identifying and t...

Nurse Staffing Issues

staffing plans need to include "planned family medical leaves, nurse retirements and other types of turnover" (Morgan and Tobin, 2...

An Effective Remuneration Package

employees, the whether the effort they are putting in and the remuneration are a fair balance. Where there is deemed to be an ineq...

Problem at the Re Creation Medical Practice

services (Re Creation, 2009). The centre has the facilities to undertake minor surgical procedures, such as the removal of moles a...

Oral History vs the Clinical Record

story behind Lennox Castle Hospital. Colin Sprowl, a man that worked over thirty years at the hospital as a male nurse, provides ...

Health Care: Challenges in Caring for a Diverse Population, and Dealing with Colleagues of Different Ages

to proper interaction with culturally diverse patients: "These standards provide comprehensive definitions of culture, competence,...

Nursing Leadership, Advocacy & Responsibilities

Leadership and management while related are two distinctively different concepts. Leadership can be discerned from simply manageme...

Lateral Violence in a Nursing Workforce

backstabbing, failure to respect privacy and broken confidences" (Stanley, et al, 2007, p. 1248). Ferrell notes the importance of ...

Return on Quality

This 4 page paper looks at the way investment in quality can have the potential for a positive return on investment. A range of in...

Oak Ridge National Laboratory And Motivation

divisions within the structure are Technical Organizations, and Support Organizations (ORNL, How, 2007). Each heading and each div...

Florida Virtual School

the administration and staff of the school wanted this limitation in place (Office of Educational Technology, 2006). That suggests...

EXECUTIVES AND PERKS IN FINANCIALLY TROUBLED COMPANIES: AN EXAMINATION

then CEO Don Carty apologized to the unions, explaining he had erred in not telling unions about the executive compensation packag...

The Application of Motivation Theory at Delta Airlines

employees to be motivated (Huczyniski and Buchanan, 2003). The Hawthorn studies undertaken by Mayo demonstrated that the e...