SEARCH RESULTS

cost of meeting warranty claims or dealing with unsatisfied customers, the indirect costs can be damage to the firms reputation an...

boasts of his strength and courage, believing those alone are the lone criteria by which a hero is judged. The gods intervene to ...

for its lack of market-changing competition (Porter and Teisberg, 2004), but competition exists nonetheless, if only indirectly. ...

satisfaction" (DLC, 2003). Of course, as that author pointed out hindsight can always see what was not needed whereas in the prese...

comes to quality commitment, successful TQM implementation simply cant take place (Sebastianelli and Tamimi, 2003; see also Glover...

How many cars can be built in a week? Service industries, on the other hand, are qualitatively different. Quality there has to d...

and a domiciliary residence for homeless veterans (Mountain Home VA Medical Center, n.d.); the Knoxville CBOC frequently sends its...

something known as the greenhouse effect, is something that can be controlled, at least to an extent. Many of the problems as it ...

design and improvement of the development process (Ravichandran & Rai, 2000). Developers and project managers actively collaborate...

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

studies for a small company, as SMIC is described, where there are already compliant system in place it is projected that costs wi...

In modern plastics history, one should note that cellulose acetate had been developed about the same time as the urea-based resins...

employee, from top management to housekeeping, in supporting customer satisfaction and quality service (pp. 16). Partlow also ex...

that had been laid down quality theorists as the foundation for the TQM movement. To undertake this we will first briefly consider...

In seven pages this paper discusses the corporate measurement of quality through the establisment of mission and vision statements...

as pressure groups, local residents, etc (Clarkson, 1995). The most important stakeholders will therefore be the primary stakehold...

service environment and the role of the employees is of paramount importance, as they are a key element in the provision of the se...

In five pages this paper applies Deming's Fourteen Points to an analysis of McDonald's service quality and product quality in term...

In a paper consisting of seven pages the necessity of assessing the quality of graduate programs on the Internet is presented and ...

in with her family and in order for them not to feel inferior or uncomfortable around her(Mellix 315). However, when Mellix found ...

of nature and the unveiling of secrets; a theme which is well illustrated in The Use of Force. As Johnson (2004) notes, the narrat...

The writer answers a set of questions concerning strategy, leadership and change utilising a fictitious case study. The first ques...

Many scholars suggest that it is difficult to actually define leadership and it is also difficult to distinguish between leadershi...

The report is based on a case study provided by the student. Leadership theory is reviewed in order to define what is meant by lea...

cohesive, productive team; instead, this leader allows each person to do what he or she sees fit even if it falls outside the scop...

There is a lot to learn from the mistakes Toyota made when their cars suddenly accelerated. In terms of ethical leadership they di...

This paper is written in three parts, each looking at a concept that can be applied to leadership. The first section looks at how...

What leadership styles can be related to what motivational theories? Effective leaders know there is a direct connection between t...

This leadership paper discusses Hersey and Blanchard's Situational Leadership model and Blake and Mouton's Managerial Grid as they...

A great deal has been written about how leadership styles and behaviors impact and influence employee motivation, job satisfaction...