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Surveying for Quantitative Results

Red Sox, and many are familiar with the quirky routines that are undertaken by players such as the Tampa Bay Rays closing pitcher,...

Survey Instruments and Their Value

work together to foster the decentralization of authority and instilling of autonomous values that will drive employee growth, and...

Profitability and Hedging

years (if any) has fuel hedging taken place (classified by the maturely date of the hedge tool), and what percentage of fuel was h...

Survey Methodological Issues

be counted. Question 2 Probability v. non probability sampling Probability sampling is a random sampling style, the basis of thi...

The Creation of a Quantitative Study

1990s that reflect a correlation between brand familiarity and consumer responses to advertising claims and pricing (Baker et al.,...

How to Conduct a Questionnaire Survey

popular, and can take on interactive functions, ranging from the differentiation of surveys (as noted above) based on demographic ...

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Robert Frost's "Mending Wall" - Analysis

"I let my neighbor know beyond the hill; And on a day we meet to walk the line And set the wall between us once again. We keep th...

Problem Solution: Smith Systems Consulting

which to operate. Currently, the company has no way to define a profitable client or even the type of client it can best serve. ...

The Six Sigma of Leadership and Motivation: A Case Study on the Management Approach of General Electric

CEOs of other companies; culture and people were common themes mentioned by each. Sixteen individuals participated in a sur...

Who and What is an Enemy Combatant

and "combatant"; according to the dictionary the first is derived from Old French and Middle English, based on the Latin inimicus;...

Healthcare Communication

Asynchronous communication is that which does not require the simultaneous direct attention of all involved. It can take the form...

Opportunity Costs of College

those pursuing college degrees. Indirect costs include tradeoffs between less leisure time and greater education and knowle...

Bogus Arguments Against Bilingual Education - Review

These background, including economic factors, have a proven impact on a childs ability and motivation to learn and affect that stu...

Time, Space, and Sir Isaac Newton

In five pages this report considers the statement 'True, and mathematical time, of itself, and from its own nature, flows equably ...

Coexistence of Media and Sports?

In eleven pages this paper argues that the sports and media are not dependent upon each other but could exist equally well indepen...

Beyond Customer Satisfaction to Customer Loyalty by Keke Bhote

1970s were the first time that US industry copied the Japanese as they became entranced by the lure of quality circles. The eighti...

Customers and the Transformation into Loyal Customers

profits while expanding the business. Most marketing strategies neglect the repeat customers. Just because a customer has shopped ...

Customers' Supermarket Wants Characteristic Assessment

from it. 6 I like to shop for bargain and am attracted to special offers 7 Quality is more important than price. 8 I like to have...

Harris, Customer Service Management, and Making the Customer 'King'

The strategic plan feeds directly from the motto. The first step is to identify the needs of the customers. Initial input from pha...

Enhancing Customer Value

paper we will be applying the theory to a supposed service company that is a strategic business unit of a larger company. 3. Anal...

Dell Computer and a Change in Culture

success include: * Effective internal communication * Efficient business processes * Employee training * Employee motivation * Pos...

New Home Loan Program and Countrywide Financial

a potential customer may be evaluating how much mortgage s/he can afford. Available calculators target individuals seeking to con...

Narcissistic Persona and Body Aesthetics

personal recognition" (Benis, 2001). For decades, theorists have applied different psychological perspectives to an understa...

Customer Service Orientation in the Healthcare Industry

and ties are the rule. The rules were relaxed for a short time in the nineties but management believes they were lowering their st...

Hotel Industry and the Value of Efficient Customer Service

a guest that is tired, wants to book in, the reception em,ployees are talking to each other and slow to respond and then when the ...

Dr. Sandra M. Finch's Dental Practice and Customers Role, Satisfaction, and Retention

returned, follow-up assessments must be made as to why the patient decided against returning. Was it dissatisfaction with the proc...

Culinary Arts and Customer Service

of organizational effectiveness (Byrne, 1992; Gagne, 1983; Lowe and Masseo, 1986 cited in Emery, Summers and Surak, 1996). TQM foc...

Two Studies of Information Technology

gratification and for some purchases the inability to see and feel what they are. These different elements are seen as reassuring ...