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Essays 211 - 240

3 Business Process Article Reviewed

been recognized for it. The authors found that at each, culture was as an important aspect of business process management as was ...

2 Trade Textbooks on Investment and Mathematics Reviewed

view this formula as an effective means of reducing vulnerability to the financial insecurity which so frequently results in the r...

Ritz Carlton Hotels and Customer Service

high standards even in minimum service because of its receipt of the Baldrige award. The Baldrige award is directly linked ...

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

IT's Quality Culture

goals" (p. 41). The fact is not news to anyone working in IT project management, but its magnitude may be. At a time when busine...

Information Systems in Wireless Telephone Sales and Marketing

the customers needs. Introduction Database growth and management have been important from the earliest days of database dev...

Customer Centric-Marketing

the experience, and the way in which this may be related to by the customer, rather than demonstrating how a product can fulfill a...

Letter Refusing Customer Claim

00000 Ms. Anne J. Thompson 2567 Gulf Shores Way Tallahassee, FL 00000 Dear Ms. Thompson, We want to thank you for being a Stoval...

Customer Service from the Perceptions of Customers

In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...

Strategic Impact Of E-Business Supply Chain Management; The Case of Asda

and with regular supplies needing to be delivered there can be a high opportunity cost where stocks of goods are depleted, not onl...

Reflecting on the Implementation of a Fall Prevention Program

The writer reviews a project from the perspective of a student, reflecting on the effectiveness of the project implementation. Af...

Direct Market Strategy Development for UK Company

of interest allowing direct marketing to be targeted, either by direct mail, the telephone or e-mail. The first stage of any direc...

Customer Satisfaction and Customer Loyalty

The difference between customer loyalty and customer satisfaction is considered in ten pages with a comparison of Customer Loyalty...

4 Questions on Marketing Services

and KLM have eliminated the business classes they offered in the past. It appears that the world economy is improving, however, a...

X- AND Y-THEORY AND LOGISTICS

empowerment and the taking of responsibility. Though it might seem as though these two are at the opposite end of the spectrum, le...

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

Computer-Based Instruction/Effect on Reading Achievement

p. 7 Chapter 2--Review of Related Literature... p. 7 Articles summarizing research ............ p. 8 Studies Students w/langua...

Overview of a Reported Customer Service Experience

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

Marketing Communications Planning Suggestions

the problem, we can then define the outcome - which is that such a lack has meant huge numbers of returns, complaints about the co...

Gap Customer Service and Marketing Communications

and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...

NORDSTROM AND ORGANIZATIONAL ANALYSIS

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

Nursing Management Issue/Medication Error

systems. The following examination of the problem of medication errors focuses on the context of mental health nursing within the ...

Nursing Student Evaluation/Social Issues and Ethics

and * Student presentations (50.6 percent" (Burkemper, et al, 2007, p. 14). Less than one third of the courses surveyed indicat...

Effectiveness of Substance Abuse Programs

conclusions reached by these research teams. The point of this investigation is to try to discern patterns in the literature that ...

Literature Review on Absenteeism

do not exceed 3 percent of the school years (Romero and Lee, 2007). Risk Factors for absenteeism Researchers have noted that the...

Need for CTE Education

3. If true, what is the worth of the programs, such as CTE, being dropped? Chapter 2 : Literature Review Various educational data...

Nursing Burnout/A Literature Review

p. 311). Specifically, this study focused on discerning how indicators of the "psychosocial work climate" affected the frequency w...

Tommy John Surgery and Current Research

different populations that can be impacted by the use of this kind of surgery. Researchers have recognized the devastating impa...

Nursing, Pregnancy, and Use of Cocaine

In twelve pages contemporary literature relevant to the nursing role in at risk population pregnancies concentrating on the use of...

Literature Review on Changing Leadership at the Minnesota Rural Electric Cooperative Industry

In twenty pages this paper discusses the leadership change and deregulation industry efforts in a literature overview of change wi...