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Essays 151 - 180

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

Information Systems in Wireless Telephone Sales and Marketing

the customers needs. Introduction Database growth and management have been important from the earliest days of database dev...

X- AND Y-THEORY AND LOGISTICS

empowerment and the taking of responsibility. Though it might seem as though these two are at the opposite end of the spectrum, le...

Customer Satisfaction and Customer Loyalty

The difference between customer loyalty and customer satisfaction is considered in ten pages with a comparison of Customer Loyalty...

Customer Centric-Marketing

the experience, and the way in which this may be related to by the customer, rather than demonstrating how a product can fulfill a...

Letter Refusing Customer Claim

00000 Ms. Anne J. Thompson 2567 Gulf Shores Way Tallahassee, FL 00000 Dear Ms. Thompson, We want to thank you for being a Stoval...

Knowledge Management

Management In the past it may be argued that knowledge management was a potential source of competitive advantage, but i...

Ritz Carlton Hotels and Customer Service

high standards even in minimum service because of its receipt of the Baldrige award. The Baldrige award is directly linked ...

Customer Service from the Perceptions of Customers

In ten pages this paper discuses the differences between the way customers may view customer service and organizational perspectiv...

Gap Customer Service and Marketing Communications

and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...

Overview of a Reported Customer Service Experience

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

Marketing Communications Planning Suggestions

the problem, we can then define the outcome - which is that such a lack has meant huge numbers of returns, complaints about the co...

Supply Chain Management - Bayer Corp. & Dell Inc.

improve their customer service while reducing supply chain management costs. They achieved these specific goals within two years, ...

NORDSTROM AND ORGANIZATIONAL ANALYSIS

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

Human Resource Management at a Telecommunications Company

high level of reliance on technical skills of relatively few employees as well as services standards, at both customer contact poi...

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

Caribbean English Speaking Nations, Trade, and the Global Economy

it as developmentally deficient. The dilemma the English speaking Caribbean nations find themselves in is just one more nic...

Lebanon and Hezbollah

Furthermore, Emile Lahoud (Lebanons president and a Maronite Christian) considers that Hezbollah is a "legitimate political organi...

Single European Currency, Its Problems and Benefits

economies of the different countries into the sme cycle and into the same relative position to ensure stability within the currenc...

Guangzhou Guowei Piped LPG Development Co., Ltd. Financing

Chinese market and knows it well. It has suggested that it extends a $10 million loan to GG at an interest rate equal to LIBOR (L...

Cuban Cigar Industry Entry

the global market outside the U.S." (Flannery, 2004; p. 51). Habanos primary international focus at present is, of course, China....

Supplier Relationship Management Enhancement

the need to operate as efficiently as possible at all levels of the business; and (3) growing conviction that organizations should...

Biotechnology Company Case Study Financial Analysis

is to measure the companys profit to determine the cash flow that shareholders can expect to receive from owning the companys comm...

Hospitality Department Establishment

In thirty pages the prospect of establishing a university school of hospitality is considered in terms of the various consideratio...

Medicare + Program, Two Viewpoints

to the expected results of any options in regards to the future of the program. DeParle (2002) introduces the readers to the intr...

Management vs. Leadership

extend the list to five. Those functions are planning, organizing, staffing, directing and controlling. In the past, managers ha...

Overview of Natural Language Searching

In five pages this paper examines natural language searching in terms of definition, uses, and development with the significance o...

Human Genome Project

In thirty two pages the role of biotechnology in the Human Genome Project is examined in terms of background, sequencing aspects, ...

Professional Baseball and Collective Bargaining

In ten pages collective bargaining is considered in terms of definition, as it is represented in professional baseball, and future...

Freight Industry and the English Channel Tunnel

In sixteen pages the freight industry is discussed in terms of the role played by the English Channel tunnel and considers whether...