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Developing Customer Services Measures for a Balanced Scorecard

and Smith, 2006). This in turn will create a relationship with the patient that facilities the achievement of these goals (Walshe ...

A New FDI Case Study

the US. However holiday patterns where changing, and while a decade ago the focus was on the US and Europe, this market was now ma...

The Big Mac Index

comparison illustrate "much, in Big Mac PPP terms, selected currencies were over- or undervalued at the end of" (The Big Mac index...

Emphasizing Technology as an Educational Principle

in terms of social advantages is more than apparent and this dichotomy extends beyond the individual to the community and to the n...

Financial Statements: Helping To Evaluate A Hospital's Financial Viability

having done so. Performance measures in general help to provide a composite of the respective hospitals financial viability, howe...

Using Technology In The Elementary School

scores on the states Comprehensive Assessment Report were strongly related to increases in technological use (Page, 2002, p. 389)....

Teaching Math - Effective Strategies

The student population was diverse in all respects. The researcher found that students in the "technology-enriched classrooms . . ...

Database Management and Use

the past has been a repository of past events, a record of organizational history in several areas. "But these days we expect mor...

The Emergence Of The Modern Congress And Presidency

and every bureau" (Sundquist, 1981, p. 38) every year. Prior to that Act, each department and bureau had to submit their own progr...

Bernstein's Argument: Effective In Explaining Racial-Ethnic Inequality In Academic Achievement

linguistics. Slang is a component of nearly every spoken language; however, the line between jargon and true common speech ...

Creating Value with ERP Enterprise Resource Planning

companies have a greater level of control, and as such we can start to see why there is the added value and knowledge is values as...

Conflict Resolution within Teams

"a lack of management theories which support this view" (Mabin, Forgeson and Green, 2001; p. 168). It was in this setting that Ma...

JIT Questions

warehouse any of its products, it also built a high percentage of its computers with customers funds rather than its own. P...

Gemeinschaft and Gesellschaft

is "largely agricultural and the political life is local" (Deflem, 2001). The Gesellschaft, on the other hand, is "organized at th...

Change at British Airways

However, BAA is unable to provide a robust security search process and baggage operation, and as a result we are being forced to c...

Hinchey on Critical Theory

discusses student teachers who assign homework simply to be assigning homework, not for any specific goal or purpose. The student ...

UK Mobile Telephone Industry; An Economic Explanation

entry into third generation mobile technologies. The market is still growing, in 2002 there were 44.1 million subscribers, which...

Patient Treatment Plan

She surveyed all of the independent living facilities in the local area and chose one; her grown children arranged and conducted t...

Commercial Banking Loan and Guarantee Facilities and Credit Risk Management

This 6 page paper is a research project or dissertation proposal to examine the way in which loan and guarantee facilities are man...

Behavioral Health Management, Case Managers and Primary Care Physicians

to treatment; and "significant benefit restrictions for treating serious mental illnesses and addictions," have prompted advocates...

Treating Obesity with Nutrition

heavier than men), genetics, environment (lifestyle), illness, medication and the level of ones physical activity ("Obesity"). Psy...

The Shifting Role of Human Resource Management

The human resource management department have a knowledge of the skills, characteristics and the qualities of the workforce, and t...

The Strategies of Ryanair

value for passengers with low process, a model that had been successfully developed by Southwest in the US. The costs are kept as...

Stress And Its Management

this negative stress may have initially started out as positive pressure, as in the case of a new job, the impact it carries with ...

Implementing XML at Riordan

is suitably flexible, there are also some major benefits to be gained as with the use of XML there is no need for the existing sys...

How Australia is Using Fiscal Policies to Support the Economy During the 2009/10 Global Recession

at as time of recession a government is choosing to increase spending, with specific attention to certain areas. The budget includ...

Change Management

change it will soon go out of business. Another truism about change is that there will be resistance to any kind of change. That...

Operant Conditioning Theory

but not parallel to Pavlovs (2003) conjecture. An empty, soundproof container sits with nothing in sight but a dish and a lever. ...

Inventory Management Problems at Hewlett Packard

the assumption that there is a continuing trend and that the pattern will stay the same. This is a method that is very good for us...

Logistics for an Online Grocery Store

as the entire chain from the sources of the raw materials though the collection processing, secondary process, logistics and suppl...