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Essays 31 - 60

Customer Service Scripts

form of exchanging revenue for the firms product or service, but it is the internal customers that keep the external ones returnin...

Data Collection for PiggyBank

consumers lied when asked for their personal details over the Internet" (Study deems e-data unreliable, 2006; p. 2). Not only doe...

Information Systems in Wireless Telephone Sales and Marketing

the customers needs. Introduction Database growth and management have been important from the earliest days of database dev...

Creating the Fitness Center Information System

state-of-the-art treatment in various areas of health care, its information system for its fitness center is woefully lacking from...

Direct Market Strategy Development for UK Company

of interest allowing direct marketing to be targeted, either by direct mail, the telephone or e-mail. The first stage of any direc...

Using a Customer Corridor to Retain Customers

Cadbury Schweppes is the case study used in this report consisting of fifteen pages in which the development of long term relation...

4 Questions on Marketing Services

and KLM have eliminated the business classes they offered in the past. It appears that the world economy is improving, however, a...

Taco Bell's LMS

be a good one to shoot for. What information was collected to build the labor-management system (LMS) and how was that...

Marketing Communications Planning Suggestions

the problem, we can then define the outcome - which is that such a lack has meant huge numbers of returns, complaints about the co...

Reply from Customer Service

In three pages this paper provides a sample letter addressing a customer complaint about ecommerce disclosure of personal informat...

Gap Customer Service and Marketing Communications

and other community events, marketing communications is another area in which the GAP can make its presence known. One way in whic...

NORDSTROM AND ORGANIZATIONAL ANALYSIS

2002). The emphasis was on the "us" word, and the author was struck by how the rigorous detail to customer service is so strong at...

Starbuck's; What Can They Learn From Other Companies?

egg shells along with cappuccino. The company faced problems as the core products remains and the identity of McDonalds was firmly...

Problem Solution: Smith Systems Consulting

which to operate. Currently, the company has no way to define a profitable client or even the type of client it can best serve. ...

Complaint Handling

cancellation; however the airline transferred the flight to the next day. The student states they called in on the morning of Frid...

Providing Service in the Hospitality Industry - A Case Study of a Gordon Ramsay Restaurant

opened by the now well known TV personality and chef, before he become well known. Before opening this restaurant Gordon train...

Change Management: Rerouting Customer Service Calls at Dell

being that help line individuals read from scripts determined by customers responses to specific questions required by the scripts...

Customer Service Problems and Solutions

business owner or manager and heard the above complaints, I would try to either make changes in the way in which things are done, ...

The Civil War and Black Americans Who Fought

6 pages and 6 sources. This paper cosiders the African American experience in the American Civil War. This paper relates the exp...

Personal Learning Experience

the frogs and cadaver and the association had to do with feelings of inhumane treatment of the frog and the knowledge of the smell...

American Immigration Paradoxes

will explore the ramifications of these paradoxes, focusing primarily on the experience of Puerto Rican immigrants. Silvia Pedra...

NDEs and Religious Ministers

Near-death experiences (NDE) have been reported since ancient times. Even Plato reported one. In recent decades, there have been t...

Christian Faith Experience

written on papers he handed Joe. He then said: "before you head out, there is something I want to change about your work habits. ...

Learning from Experience

as the years go by a person learns how to drive in particular situations, such as high traffic and bad weather through experience....

The Lure of California

Old Globe in Balboa Park and the La Jolla Playhouse on the campus of UCSD. They bring in the greatest playwrights and actors from ...

Earthquake: A Terrifying Force

they strike without warning and can do tremendous damage. At this point the student will want to consider an experience in an ear...

Obstacles to Coming Home

the future are elements that are unexpectedly difficult. My decision to pursue the continuation of my education came after consid...

Backwoods of Canada by Catharine Parr Traill

For example, she is intrigued when the ship passes islands that have herd of cattle grazing on them. The captain explained that lo...

Interview Process and a Sample of Writing

education services to incarcerated special needs students. These students must be provided services if they are under twenty-two ...

Personnel Writing Sample

to that select population. This teacher was 45, female, special needs certified and black. Her credentials were verified and her...