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Essays 481 - 510

Quality Initiatives and Customer Service Employee Retention

After implementing quality initiatives and becoming the first service organization to win the Baldrige Award, the company realized...

New Business Concept - Mobile Brake System Servicing

may also be serviced as the majority of cars and entrance barriers into the car segment, for both commercial and for domestic car ...

Measurements of Service Quality

result of "gaps" that exist between different aspects of an organizations performance; by bridging these gaps, service quality wil...

Mission and Philosophies of Two Service Organizations

of an existing organization wide statement, The first sentence places this in the context of the 1650 organizational charter and t...

Presentation for Customer Service Improvements

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...

Marriot: The Spirit of Service

an hour (Marriot, 1997). The point made by this example is that organizations must strive to look at the details and provide consi...

Exchange Services in the Air Force and Army

than they could find outside the PX. It provides items both of necessity and those that lend an air of luxury, and though its pri...

Developmental Disabilities' Service Enhancements

effort is the level of exertion applied to a situation, either temporarily or over time" (Clark, 1997, pp. 69-79). In-scho...

Human Services Bureaucratic Organization and Managing Change

ca be used to influence and accomplish change this can be adapted for the human service organization with a bureaucratic culture. ...

UK's National Health Services and Decision Making

This position is acknowledged by the government in its document The Expert Patient (DoH, 2002). However, Powers (2002) also points...

A Requirement for Community Service By College Students

Bay is the only public state in California that requires community service for graduation (Slater, 2004) although there is a pendi...

Support and Product Services of SWA

it enters new markets on the basis of customer request and careful cost and potential revenue analysis, but it still is listed as ...

Children's Services and Activities

with one of gallon water. Toy disinfecting does not require this strong an application, with 1 tablespoon per one gallon of water...

College Service Legacy from a Student's Perspective

did this come about? In what ways did you help them? How did this make you feel personally? Did you find it to be a rewarding exp...

Overview of a Reported Customer Service Experience

the conceptual perspectives of theorists like David Kolb, who asserted the value of understanding experiential learning, and Kolbs...

Future Services and Sales Demand Forecasting

accurate sales forecast is important to the company, forecasting retail sales should be approached much more simply than forecasti...

Financial Aid Services Introduction and Hypothesis

colleges and universities to which they apply, cost and financial aid quickly move to the top of the list when determining which e...

Contemporary Business and Customer Service

In twenty five pages this paper presents a literature review of customer service changes within the corporate sector and the impac...

Customer Service Representative Second Language Programming Research Proposal

the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating langua...

Community Youth Services and Social Entrepreneurism

for change" (As cited by Schuyler, 2002). Boschee (2002) also recognized that social entrepreneurs are individuals who are able t...

Part II of Children's Services Communication Activities

so uncommunicative. 6. Interrupter It might be possible to build a relationship with this parent, but if that happens then...

Kids and Florida's Health Services

that these clients experienced greater satisfaction and access than those receiving care on a fee-for-service basis (Rosenbach, Ir...

Health Services and the Effects of Computer Technology

health services" (McConnell, 1996). Computers can fill out forms, transfer phone calls and gather data, among many other abilitie...

New Home Health Service Planning

age of 65, representing 21.1 percent of the households in the area (DP-1, n.d.). The number of San Antonio residents over the age...

San Antonio New Home Health Service Planning

age of 65, representing 21.1 percent of the households in the area (DP-1, n.d.). The number of San Antonio residents over the age...

Service Quality, Competition, and Deregulation

prices and quality? On the one hand, in a free market economy, in which the consumer determines the product and distributi...

Evaluation of a Website's Customer Service

the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not ...

Australia's Orix Fleet Services Planning

In six pages this Australian owned subsidiary of a Japanese company is discussed in terms of goals, performance, and parent corpor...

Customer Service and Emotion Management

he feels that he should be taken seriously and consoled, but instead is sometimes met with questions in a monotone voice that does...

Service Marketing and the Roles Played by Expectations, Performance, and Price

good is bought that is disappointing there is only money wasted where there are services the price will be judge with reference to...