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Essays 541 - 570

Service Quality and Process Improvements: A Teaching Case Study

conjunction with the context information provided in the case to draft a solution. In doing so, they often take the part of a "cha...

One Way to Measure Service Quality

testing, experimenting and trials, these were reduced to five dimensions with 22 items. The resulting five dimensions are: tangibl...

Channel and Pricing Recommendations for a New Commercial Services Firm

the market are prepared to pay a premium. In the case of the oil change service this may be a new and differentiated service, but ...

Presentation for Customer Service Improvements

The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to th...

Balancing Loops and reinforcing Loops in the Service Industries

1 Figure 1 Balancing feedback loop In this loop it is possible to see how if there is an improvement in the quality of the servi...

Marriot: The Spirit of Service

an hour (Marriot, 1997). The point made by this example is that organizations must strive to look at the details and provide consi...

Requiring Social Service from Welfare Recipients

The welfare system in this country has evolved to the point where it...

THE ROLE OF TAYLORISM IN THE SERVICE ECONOMY

This is because in the service sector, businesses are not dealing with tangible products, but rather, are dealing with customers w...

MARKETERS AND PRODUCT/SERVICE POSITIONING

in a variety of ways (Berry, 2006). Taking our mousetrap above - it can certainly be positioned as a mouse-killer. But to s...

Breaking the Trade Off Between Efficiency and Service (Article Evaluation)

a matrix that allows for different reactions: classic accommodation, low cost accommodation, classic reduction, and uncompromised ...

The Issue of Motivation in the Fire Service

(Thatcher, 2002). It has been argued that the good will of the fire-fighters is used and abused in the way that some disputes have...

Will Customer Service Improve with Employee Training?

an investment rather than a cost. In many instances the basis of the study is theoretical, or based on case studies in other count...

Proposal to Market to McBride Financial Services

firm a large target market that may be divided into different segments, where there are many of the same needs, but there may be d...

Kentucky Cabinet for Health and Family Services

Employing some 8,000 people, the Kentucky Cabinet for Health and...

California's Budget Cuts not a Reason to Cut Social Services

It is a dangerous to cut social service programs. California is setting itself up for a police state. Background...

Fire and the Development of the Fire Service

mean firefighting in all its permutations, from urban areas to forest fires; it includes training and equipment as well. This pape...

Implementing Service Line Approaches in a Hospital Department

a framework including a definition of each line, many hospitals appear to get stuck at this stage due to the difficulty in untangl...

Organizational Issues for a Financial Services Firm

limited to car, property, life2 and commercial insurance policies. The firm acts as an intermediary, with packaged insurance pro...

PROPOSAL FOR ACCOUNTING AND PAYROLL SERVICES

Provides a model of a pitch a payroll agency might make to a business for services. There are 5 sources listed in the bibliography...

Hotel Industry Concepts of Performance and Service

resource based view, they have limited resources that need to be maximised. The measures are there to ensure that there are many w...

Long Beach, California's Department of Health and Human Services

who is responsible to whom (Department of Health and Human Services, About, 1998). Each Bureau has an overall manager who reports ...

Travel Industry and Customer Service

as Poly Tours" (Lunn Poly, 2000) was founded in 1888 with the aim of providing "holidays abroad at reasonable cost for the student...

Domestic Violence, Children, and Department of Social Services

of language during their toddler years creates overwhelming pressure when their parents train them to use expressive communication...

Social Services That Are Faith Based and American Government Funding

not fund faith-based social services" (Dudley 2001, 99) is firmly stated in Religion in America : Opposing Viewpoints. There are ...

Health Service Leadership Function Application

dependent on how leaders lead and managers manage. For example, goals are not likely to be achieved if managers do not advise empl...

THE IMPACT OF CUTBACKS AND LAYOFFS ON SERVICE COMPANIES

is hard on any company; both on the employees who are cut from the staff and those who are left behind to pick up the slack. Its e...

Customer Service In The Health Care Industry

CUSTOMER SERVICE IN HEALTH CARE Customer service is the lifeblood of every business; from the mom and pop operations with 3 emplo...

Applications of Corporate Governance Issues to McBride Financial Services

in an accounting system that made many of the concealments that took place legal, or at least borderline, and the attitudes of tho...

Civil Service Employee Recruitment

fields but this will eventually turn around. Even if the jobs were available, one must ask why a talented individual would want to...

Customer Service, Good and Bad

delivery (Singleton, 2006). Nordstroms employees are instructed to "always make a decision that favors the customer before the com...