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Essays 361 - 390

Ritz Carlton Hotels and Guest Satisfaction Improved Through Customer Information Databases

staff member who hears or sees information that they believe will make the guest more comfortable (Berinato, 2002). The Ritz-Car...

Marital Satisfaction and the Effects of Premarital Counseling

would likely be close to 50 percent by 2002 (Crouch, 2006). Crouch (2006) provides statistical from a Census Bureau report base...

Sustainable Development in Satisfying Stakeholder Needs and Enhancing Strategy

without compromising the needs of the future (WCED, 1987 quoted in Purser et al, 1995) sustainable development becomes a realistic...

AutoZone, Inc.

to its commercial markets. It offers a "commercial sales program that provides commercial credit, and delivery of parts and other...

Officer Behavior And Job Satisfaction

links the alleged perpetrator to the crime for which he or she is alleged to have committed. Strictly regulated as to how, where ...

Health Care Analysis

satisfaction" (DLC, 2003). Of course, as that author pointed out hindsight can always see what was not needed whereas in the prese...

How Research is Used by a Distribution Company

generalized research which took place many years ago. In more recent years there has been research that can be seen as specificall...

Is The Broad The Variety Of Choice The US Consumer Market A Good Thing?

efficiency within the market. The ability to offer choice and differences can also be seen as a core foundation and the concept of...

Assessment of British Airways 2005 - 2008

of levels it may be argued that simply surviving the last few years may be a sign of success, and is an indicator of performance. ...

Success of Marriott's Marketing Strategies and the Management Descriptions of Philip Kotler

continues to serve as an example to every other hotelier in the world and a leader in the industry. Everything Marriott has...

Literature Review on Satisfaction of Inpatients

then measure five perceived angles of customer service, those are tangibles, reliability, responsiveness, assurance and empathy. W...

Computer Programmer Recruitment and Retention

he/she can add good changes to his/her job to make it more interesting and less tedious. Again, in this scenario, the employee is ...

Organizational Behavior and Customer Satisfaction

changes. Gomes, et al. (2003) investigate a company in the textile industry, one that supplies knitted clothing to its cust...

Enhancing Customer Value

paper we will be applying the theory to a supposed service company that is a strategic business unit of a larger company. 3. Anal...

Health Care Management, Hiring and Retention of Employees

offer a whole-life support system. This serves managers and employees alike. Myths about Human Motivation...

PRP That is Team Based

industries. Payments by results have also been widespread for a number of years, this may be calculated on the individual or on a ...

HRM Practices of Starbucks Corporation

by six guiding principles, which account for its rapid growth and huge success: 1. Provide a great work environment and treat each...

Nursing and Motivation

2003, p. 50). Comments went on to say that it is disheartening when they arent acknowledged in any way for the hard work they do (...

Appraisals of Work Performance and Employee Satisfaction

Simmons also comments on this issue (2003). Simmons says that when the performance appraisal process fails: "performance managemen...

Service Metrics Quality

of the Internet is Sears and its persistent leadership in high-quality mechanics hand tools. Sears instituted a policy long ago o...

Mini Cooper by BMW

products also needs to be positive Mergy, 2002). There are many models for the maximisation of resources, from the resource based...

Southwest Airlines and the 'Secrets' of its Phenomenal Success

to positive attitude that applicants already possessed. "We draft great attitudes. If you dont have a good attitude, we dont want...

Total Quality Management and Customer Service

First, customers want quality and theyll pay what they think is fair value to obtain it. This is a basic premise of any type of ma...

2 Companies and Marketing

Product - or collective features - needs to consist of what the customer wants and expects from an ocean cruise. In efforts...

Workplace and the Roles of Employment Satisfaction and Motivation

to predict behavior in the work place when placed in situations where this event may, either consciously or subconsciously, deter ...

Human Fulfillment Through Knowledge and Eros

Although biblical, the story provides a warning in that perhaps a little knowledge can be harmful. Another point of view is that k...

Old Spice and Men's Toiletries' Marketing

which retail for 99 cents, five cloths per packet with four packets in a package for US$3.79 to US$3.99 (Grossman, 2001). This pac...

The Tootsie Roll Co. and Microsoft

through change. While the firm has also been through ups and downs, it has fared well. In evaluating this case in respect to the...

Real Estate and IRS Customer Quality Control Survey

by vote, but few if any could be expected to say that they like dealing with the IRS. Stories of abuse of power and of taxpayers ...

Essay Explication on Three Varying Topics

This 9 page paper examines three essays in detail, comparing and contrasting the concepts used. The papers are entitled Robust Sat...