SEARCH RESULTS

airline has faced some challenged, such as the fine in 2003 for failure to deal fairly with disabled customers. To assess the wa...

are empowered to help the customers. The main aim is for the call center operatives so solve the customers problems. This aim is t...

is may be culturally acceptable to claim a sick day when tired, in others this may be unacceptable. Therefore, culture is the resu...

Mintzberg et al, 1998). Successful and effective risk management may even be the source of a competitive advantage (Rose, 2001, P...

job into its smallest pieces" and selecting the most qualified employees for the job and training them to do it (The evolution of ...

best of both worlds in times of strong growth. Ireland has immensely favorable policies designed to encourage business inve...

paper recommends several strategies for the future, but the first recommendation is for change in Southwests mission statement. T...

if the employees are happy and content, that happiness and contentment will trickle down to the customers. This is in direct contr...

In recent decades, organizational theory has become a booming business, with researchers and writers postulating all kinds of reas...

for the Dallas-based airlines. As a direct result, not only are his passengers happy to fly his airline, but his "passionate, ded...

as encompassing the "values, norms, rites, rituals, ceremonies, heroes, and scoundrels in the history of the organization" (p. 56)...

to put speed and efficiency as a priority: the planes must keep to a tight schedule and often must faster turn-around times, and l...

The reference librarian can be of assistance in this regard if the student is unfamiliar with how to locate material in their scho...

In five pages Vroom's model of expectancy is applied to Southwest Airlines in a discussion of its successful employee motivation. ...

be able to contact the company easily, to be given correct information and support and paid commission. * Other airport users will...

an airline which offered the lowest possible fares and would get people to their desired destinations. The idea was that if could ...

Using a two share portfolio as an example, the paper presents a number of assessments and calculations that are often used by inv...

working with the Economic Development Foundation and the city of San Antonio in order to find a suitable location. The plan may be...

use of a single size aircraft where it is possible to easily substitute one aircraft for another is there are operating issues. ...

has been trading for more than 40 years, with a business that has expanded to cover much of the US, flying domestic routes and kee...

socks and stockings, they have delivered the pre-flight safety information to a rap beat. One pilot reportedly told passengers, "...

even less access to any goods and services other than those of the traditional culture. A class dichotomy quickly developed...

In fifteen pages this paper examines how Southwest Airlines undertakes pilot selection in a consideration of its company culture a...

fuel surcharges and look for ways increasing income, such as charging for checked luggage. Southwest are managing this financial r...

(and still knows) how to keep their employees happy. Rather than focusing on customer service, SWAs motto is employee first. The b...

to examine Southwests approach to marketing, finance, management and human resource management. Marketing The marketing mix...

trying to compete. The use will be limited as the company is not in direct competition. The airline is used in many examples of st...

exist. Southwests "Place" Component of the Marketing Mix Southwest still is listed in the regional airline industry accordi...

retaliated by matching the $13 fare and offering a free bottle of liquor to anyone who paid full fare ($26) instead of the bargain...

things through the Southwest Way: A warrior spirit, a servants heart and a fun-LUVing attitude (LUV is the stock symbol under whic...