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TOTAL QUALITY MANAGEMENT: FAD OR LEGITIMATE TOOL?

many definitions out there, however; such as continuous improvement, customer focus and employee involvement. Most TQM gurus also ...

Case Study of Precision Systems, Incorporated

of this, the order entry department takes information from a variety of sources -- the sales/service representatives, the final cu...

Operations Management Questions

the development of the product or service, this may include potential suppliers, and the validation of requirement material s and ...

Quality Costs

so as to enable production and service at the most economical levels which allow full customer satisfaction" (Feigenbaum, 1999). ...

TQM History

In five pages Total Quality Management and its Total Quality Control predecessor are discussed in a consideration of its history, ...

Higher Education, Empowerment, and Leadership

a better match between what students learn and what industry needs, in other words, a better transfer of knowledge from college/un...

Motorola, GE, TQM, and Six Sigma

In six pages this paper discusses how companies like General Electric and Motorola use the Six Sigma tool of Total Quality Managem...

Identifying Problems in Consulting

that these "front line" employees often have accurate knowledge that management failed to recognize or use. Today the astute know...

TQM and Six Sigma

Morris (1994). Total is seen as being the entire organisation or company, from board level through to the tea lady. Quality is se...

Critical Success Factors to the Implementation of Six Sigma

There are commonalities within all models which include winning the employees over with communication convince them of why the cha...

Six Sigma; Development and Utilization as a Part of TQM

extends backwards and forwards to include the supply chain and the customer chain. TQ stresses learning and adaptation to continua...

Motorola and Quality Management

cost of meeting warranty claims or dealing with unsatisfied customers, the indirect costs can be damage to the firms reputation an...

Relationship Between Quality Management, Total Quality Management, and Measuring Performance

only based on the number of units, but also on factors such as the level of the compliance with quality standards. If the required...

Total Quality Achievement

Production and services quality management are the focus of this paper consisting of five pages and includes the Total Quality Man...

Hoshin Planning Process

2009). These indicators are pre-determined and quantifiable (Reh, 2009). They will differ depending on the type of business. Very ...

The Use of PM Tools to Improve Project Management

had not, this served as a useful introduction, and can be seen as a necessary stage as it allows introduction. The meeting was als...

Managing Quality and Risk Management in a Mental Health Environment

healthcare the purpose and key concepts in the general healthcare environment and in a mental healthcare facility and the identifi...

Management Concepts

even e the source of a competitive advantage (Mintzberg et al, 2008). By comparison the purchase of a small ticket items, ...

Enlightened Leadership Book Review

approach to changing the way a corporation does business puts the motivational horse behind the enhanced productivity cart. A...

'Flexible Firm' and HRM

In nine pages this research paper defines the term 'flexible firm' and considers human resource management's role and also discuss...

Various Trends in Management

In eight pages this paper analyzes the contemporary and retail industry relevance of such current trends in management as models o...

Style and Theories of Management

In five pages this paper discusses the writer's personal style of management as defined by Total Quality Management and also asses...

TQM Implementation

levels of the company" (Agility Centre, 2002). TQM has also been referred to as a "Customer-Driven Quality Management" approach (H...

Quality Control and the Connection Between Total Quality Management and Reengineering

just mentioned, and Shewharts wheel - plan, do, check, act; recognition of the need for continuous improvement; and the use of mea...

Plastics Industry and Quality Control

In modern plastics history, one should note that cellulose acetate had been developed about the same time as the urea-based resins...

Software Quality and Systems Development

design and improvement of the development process (Ravichandran & Rai, 2000). Developers and project managers actively collaborate...

Juran and Deming on Bergstrom Hotels Quality Management

that had been laid down quality theorists as the foundation for the TQM movement. To undertake this we will first briefly consider...

Software Engineering and TQM

benefits of bringing manufacturing under statistical control and the mechanisms for achieving that control. He and his prot?g? De...

FedEX Reward Management and Performance Case Study

2001). Another was that employees are the backbone and the core of any company required (FedEx, 2001). These principles have never...

Nonprofit Organizational Change Implementation

In five pages this paper examines reengineering and total quality management as they apply to a nonprofit organization seeking to ...