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This 3-page paper provides an explanation of the airline industry and CRM. Bibliography lists 6 sources....

fuel surcharges and look for ways increasing income, such as charging for checked luggage. Southwest are managing this financial r...

?50 billion (US $98.5 billion) was made by a consortium which was led by The Royal Bank of Scotland (Investment Dealers Digest, 20...

but altering the destination did. London and Milan are listed as destination cities of all three airlines and the assessment was ...

the frequency of unexpected accidents or incidences, such as type blowouts and incidences of air range in passengers. Knowing the ...

if the employees are happy and content, that happiness and contentment will trickle down to the customers. This is in direct contr...

for the Dallas-based airlines. As a direct result, not only are his passengers happy to fly his airline, but his "passionate, ded...

is the web address, or URL. In line with any marketing theory before a consumer can use a service or buy a product they need to kn...

cultures and for those companies melding together different cultures brought together through mergers or acquisitions" (p. 35). W...

There is an opportunity to review the way in which the firms looks after its customers and provides service, this includes the cal...

the positions who were deemed to be more "normal." It also assured that those Americans with a disease which was thought to be too...

on the New York Stock Exchange. Many technology-based businesses struggled for survival for the remainder of 2000 and throughout ...

a person could book a flight on US Air and fly to any city that US Air or United or any other US prefix plane had an agreement wit...

to redefine business without taking customers into account. One after another ceased operations, eliminating much of the current ...

the U.S. Department of Transportation gave a name to the phenomenon - the Southwest Effect (Southwest, 2003). It refers to the con...

amount of funding gives the new airline a greater potential for success. To assure success, the new airline must be well-capitaliz...

from Taiwan to Hong Kong when it went down into the Taiwan Strait (Airline Industry Information, March, 2004). This type of event...

and KLM have eliminated the business classes they offered in the past. It appears that the world economy is improving, however, a...

December 1990 - Southwest has long focused upon keeping its workforce happy, which includes a number of benefits unique to the com...

with the values they attach to making purchases and the access or utility they have in relation to that market. Airlines If we lo...

This 24 page paper looks at how a merger may be assessed. Using the example of Alrajwan Aircraft Maintenance Company and Desert St...

resources that can be leveraged to make profit, at the end of the financial year 2005/6 the airline had carried a total of 14.5 mi...

Southwest Airlines has had problems dealing with disabled passengers. This 11 page paper examined the company, considers how and w...

competitive advantage. Airlines have sought to do this in different ways, for example, Singapore Airlines used the smiling air ho...

of airline tickets affects the demand. Rubin and Joy (2005) reported that the demand elasticity for leisure travel is 2.4, which i...

solves. The Chubb Group of Insurance companies follows only industry average, or slightly higher compensation that base ave...

to meet with resistance, especially in an industry where there has already be a high level of change and the staff may be feeling ...

information that can be used to enhance the service. The airline did not tie up the incoming and outgoing passenger information an...

industry. There are five general risk categories: safety risks, strategic risks, hazard risks, financial risks and operational ris...

preventing women getting to the top. However, it was found that women managers were not being paid the same as their male counterp...